Complaint about letting agent informally resolved by watchdog

A complaint against an agent has been informally resolved, the Advertising Standards Authority has said.

The agent concerned is Citylets (Plymouth).

A spokesperson for the ASA said: “We received a complaint about press ads and website for an estate agent which made references to Cornwall, places within Cornwall and local telephone numbers.

“The complainant believed the ads were misleading because CityLets Plymouth did not have offices in Cornwall.

“We approached the advertiser with the concerns that had been raised and it agreed to amend its ad to make clear that, while they had agents based in Cornwall, they did not have high street offices there.

“On that basis we resolved the case informally.”

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