Knight Frank appoints new office head in Exeter

Knight Frank has appointed Louise Glanville as head of the firm’s residential sales office in Exeter.

Glanville’s career in residential property began in London, working as a sales negotiator in Belgravia and Canary Wharf. After successfully navigating the London market for 14 years, she returned to Devon where she was born and raised.

Glanville then spent three years working for a local agency in Exeter, before moving to Knight Frank in 2017 to lead the Exeter office’s city sales offering. As head of city sales, she has spent the past four years focusing on sales in Exeter city, east Devon, and the Exe estuary area.

In her new role as office head, Louise will continue to look after the city sales market, in addition to being responsible for building upon Knight Frank’s established brand, market share in the local area, and leading the team based in the Exeter office.

Mark Proctor, South West regional partner at Knight Frank, commented: “I am delighted that Louise is stepping into the role of office head, as she has had a great impact on the Exeter team and her market over the past four years.

“She is a dynamic and proactive agent with an extensive knowledge of the local market. Louise ensures customer service is at the core of everything she does, and I have no doubt that with her leadership and dedication, the Exeter team will continue to add great value to all of its clients.”

New head of customer experience appointment at Sprift

Sprift, the property data specialist, has appointed Sian Read into the newly created role of head of customer experience.

Read’s role will involve looking into digital interventions and ensuring an enhanced customer experience.

The Sprift team will work behind the scenes, with the aim of making sure minimal effort is required by the customer when it comes to onboarding and ongoing platform use. This will also include ongoing training and outbound client calls, to ensure the technology is being used as effectively as possible.

Prior to Sprift, Read spent 13 years working as the customer experience manager at Rightmove.

Matt Gilpin, CEO at Sprift, said: “Sian has already made a real impact, and started to build in processes that will really support scalability, vital during this period of rapid growth.

“Our customers are hugely valued, and we want to continue innovating to support them and therefore the overall workings of the property sector.”

Read commented: “From Sprift’s perspective, it is about delivering our customers best-in-class service. Equally, through an ongoing dialogue, we can truly understand their voice and garner feedback around our processes and operations – so we can provide the most effective platform.

“During my entire career, I have always had a focus on customer experience and I am delighted to be joining Sprift at what is a very exciting time for the business. It is a fantastic product, and I am right behind the ambitions of the company and its customers.”

New partner for Lodders’ private property service

Law firm Lodders, based in Cheltenham, has strengthened its Town and Country Homes property service with the hire of experienced property lawyer Rhiannon Edwards as partner.

Led by Caroline Nemecek, partner in Lodders’ Real Estate practice, the Town and Country Homes team provides tailored, personal legal services and advice for purchasers and sellers of high-value, prestige homes and properties.

In the new role at Lodders, Edwards will deal with the sale and purchase of prestigious properties, utilising her 20-plus years’ experience as a specialist in the conveyancing of high value listed buildings with complex planning histories, new build developments, conveyancing related planning issues, planning enforcement matters, the rectification of defective leases and high value town and country properties.

Edwards joins Lodders from Worcester law firm Stallard, March and Edwards LLP , where she was a partner and head of residential property for six years. Prior to that she was the chief legal officer and statutory monitoring officer for the Brecon Beacons National Park Local Planning Authority.

Edwards said: “My unique planning background and experience of prosecuting listed building and planning offences is why I specialise in the conveyancing of listed buildings and properties with complex planning histories, together with extensive experience in the sale of properties with neighbour disputes. When Caroline shared her vision for the direction of the Town and Country Homes team, I knew the firm, team and position are the perfect opportunity to fully utilize my expertise and passion.

“Lodders has a fantastic reputation for providing outstanding legal advice and exceptional service, and I am relishing the move to a prestigious firm and working with Caroline to support the ongoing development of Lodders’ high value residential offering.”