The winners of allAgents’ 2025 Agent Awards for Customer Experience have been announced.
The awards celebrate agents who consistently go above and beyond for their clients, delivering exceptional service across the UK’s estate and letting sector. Winners are determined solely by verified customer reviews submitted between September 1, 2024, and August 31, 2025.
Regional agents were recognised across the country, but in the overall winners category, Hannells took gold with an average rating of 4.93 from 595 reviews. Beresfords claimed silver, scoring 4.97 from 480 reviews, while Northwood earned bronze with 4.87 from 480 reviews.
Joanna Irvine, spokesperson for allAgents, said: “These awards truly reflect customer feedback on the professionals who have made a real difference in their property journeys over the past year.”
2025 UK Overall Winners
Hannells – Gold
Beresfords – Silver
Northwood – Bronze
2025 UK Sales Winners
Hannells – Gold
Beercocks – Silver
Beresfords – Bronze
2025 UK Lettings Winners
Martin & Co – Gold
Northwood – Silver
Belvoir – Bronze
2025 Best Branch UK
Manning Stainton – Gold
Alex Neil Estate Agents – Silver
Mark Anthony Estates – Bronze
2025 Best Branch Sales UK
Upload Abode – Gold
Pilkington Estates – Silver
Mark Anthony Estates – Bronze
2025 Best Branch Lettings UK
Martin & Co – Gold
Hannells – Silver
We Let Properties – Bronze
2025 Best Online and Hybrid Agent
Springbok Properties – Gold
Signature North East – Silver
Sanders Property – Bronze
2025 Best Franchise
Northwood – Gold
Belvoir – Silver
Fine & Country – Bronze
2025 Best Mortgage Advisor
Cox & Co – Gold
2025 Best Large Chain
Northwood – Gold
Martin & Co – Silver
Belvoir – Bronze
2025 Best Medium Chain
Hannells – Gold
Beresfords – Silver
Beercocks – Bronze
2025 Best Small Chain
Property World – Gold
Pilkington Estates – Silver
Southernbrook Lettings Ltd – Bronze
For a comprehensive list of all winners, click here.