Alto has announced a new integration with Tappter – the omni-channel messaging platform.

This integration is the latest move by platform to streamline its sales and lettings progression journey for agents and their customers.

Tappter brings together WhatsApp, SMS, email and messages through the Tappter app into one single interface that’s integrated with Alto. This streamlines communication for agents and highlights exactly when messages and documents have been seen and signed.

Alto’s integration with Tappter means existing Alto customers can get set up with Tappter, avoid double-keying information and ensure they have a full audit trail of communications. It also complements Alto’s next generation of Lettings Progression – designed to speed up and simplify the onboarding of new tenants.

Riccardo Iannucci-Dawson, COO at Alto, said: “Best-in-class communication is a simple way for agents to get ahead of the competition and Tappter takes this to the next level with its intuitive business dashboard which provides a real-time overview of all communication. Agents can not only use this to speed up the sales and letting process but to also inform and improve their local marketing efforts.”

Keith Banwaitt, CEO and co-founder of Tappter, commented: “Tappter is excited to be partnering with Alto to bring industry-leading messaging capabilities to its large Estate Agency user base. The seamless integration with Alto allows Estate Agents to implement the Tappter solution with the tap of a button and maintain data integrity between the two systems without having to double-key information.

“It marks another significant milestone for the Tappter business as part of a drive to team up with best-in-class CRM providers to reduce communication delays, time to cash and dropouts whilst increasing customer loyalty through the provision of a cutting-edge digital customer experience.”