AI-generated complaints and lengthy buyer queries are creating additional work for conveyancers. They could also slow property transactions, according to a law firm.
RG Law says more homebuyers are using artificial intelligence to draft complaints and set deadlines. They are also generating extensive lists of questions about purchases.
The firm argues that AI often lacks the full context of a transaction. As a result, buyers may raise issues already addressed by conveyancers. They may also request information that is not yet available.
For estate agents, the trend could add another complication to sales progression. This could prove particularly problematic with leasehold transactions involving several third parties.
The warning comes as residential conveyancing remains the most complained-about area of legal practice.
Legal Ombudsman data for 2025/26 shows residential conveyancing accounted for 36% of complaints accepted. Conveyancing complaints increased by 41% year on year.
Poor communication, delays and failure to progress were among the most common concerns.
AI-generated demands add to workload
RG Law says buyers are using AI to generate questions covering issues such as service charges, planned works and fire safety. Other queries have involved lease terms, arrears and buildings insurance.
The problem, according to the firm, is not buyers asking questions. Instead, AI can generate demands based on incomplete information about individual transactions.
Loren Ringshall, conveyancing case manager at RG Law, said: “Clients understandably want to feel informed and in control when buying a property.
“It is therefore understandable that clients may use AI to help formulate questions.
“The difficulty is that AI does not understand the complete history of the transaction or which party is responsible for providing information.”
She added: “It can produce a response that sounds authoritative, but is based on assumptions, general information or an incomplete picture of the case.”
Seven-day deadline threatened deal
RG Law cited several examples where AI-generated correspondence created additional work.
In one case, a buyer submitted detailed questions covering fire-safety works, asbestos, service charges and lease terms.
The firm said it had already addressed some of those points in reports sent to the client. Other information was still outstanding from the seller’s solicitor.
In another case, a buyer used AI to draft a complaint demanding outstanding information within seven days. The buyer also threatened to withdraw from the purchase.
RG Law said the correspondence failed to account for the property being leasehold. The firm had received the draft contract pack only nine weeks earlier.
A further buyer raised multiple questions immediately after receiving a mortgage report. Some of the documents referenced had not yet arrived or been reviewed.
Could AI slow sales rather than speed them up?
Ringshall said conveyancers must check every point raised against the transaction file before responding.
“When we receive a lengthy list of AI-generated questions, each point must be checked against the file and answered accurately,” she said.
“That can involve revisiting reports, reviewing previous correspondence and contacting other parties, taking time away from the next stage of the transaction.”
The issue could prove particularly relevant to agents managing leasehold sales. Conveyancers often rely on information from managing agents, freeholders and other parties.
Ringshall said: “Leasehold transactions are not always capable of being dealt with within the same timescale as a straightforward freehold purchase.
“There may be a lease to review, a management pack to obtain, enquiries to raise and replies to assess.”
RG Law also warned that unnecessary AI-generated correspondence could increase the cost of handling transactions.
Ringshall added: “There is a cost implication where AI-generated correspondence creates work that would not otherwise have been necessary.”
The firm said buyers could still use AI to understand unfamiliar terminology or formulate questions.
However, it advised buyers to check reports and correspondence first. Buyers should discuss specific concerns directly with their conveyancer rather than relying on AI-generated transaction timescales.
