A private rentals marketplace has launched a ratings and reviews service for its landlord and tenants.
In a similar way that Uber users can rate their drivers or Airbnb customers rank their accommodation, tenants and landlords on HomeRenter are now able to review each other after one month of engagement and then again at the end of a tenancy using a rating out of five stars.
Landlords can provide ‘mid-tenancy’ ratings based on measures such as timely rent payment; any noise or neighbour issues; treatment of property and promptness in reporting issues.
There will also be ‘end of tenancy’ ratings, that include scores for the condition of the property when the tenant moves out. These ratings are then factored into the tenant’s ‘HomeRenter Tenant Score’ which is visible on their profile page on the site for landlords to see.
Tenants can rate the condition of a rental property such as value for money, maintenance, transport and how responsive landlords are to issues raised.
The reviews will show on the respective profile pages for both tenants and landlords.
Will Handley, chief executive of HomeRenter, which is backed by Trinity Mirror (now called Reach, following an announcement yesterday), said: “In a connected world, consumers have become accustomed to being able to read ratings and reviews, from holiday lets to taxi rides, to inform all major purchase decisions. However, in the rental sector, this concept has scarcely landed.
“Choosing where to live is an incredibly important decision which no-one wants to get wrong.
“With people now renting for longer, it is even more essential that tenants are able to check their landlord’s previous letting history. And vice versa.
“What’s more, the traditional referencing and security deposit model for tenants is antiquated and in need of a radical shake-up to get in shape for 21st century renting.
“Having a review system in place facilitates a more transparent market place for both tenants and landlords.”
HomeRenter launched last November.
The platform charges £49.99 and lets landlords list properties that can be found by tenants through the platform or on Zoopla and Rightmove.
There are also HomeViewers who help with viewings and handing over keys.
All referencing and deposits as well as communication with the tenant are managed through the platform.
There are already websites such as AllAgents for reviewing lettings agents, while Airbnb has its own reviews system for short-term rentals but there is relatively little covering the actual landlords and tenants.
Leeds University has a reviews website for student landlords and there is a website called Marks Out of Tenancy where tenants can post their experiences of landlords.
Deposit replacement scheme Canopy also allows landlords and agents to score tenants within its app.
The platform charges £49.99 and lets landlords list properties that can be found by tenants through the platform or on Zoopla and Rightmove.
I did wonder where the catch would appear in this story. So another person going to use RM & Z as a private charter for landlords. Would be interested to see what they have to say about it.
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