RECRUITMENT

Lender Service Facilitator

LOCATION: Greater Manchester
SECTOR: Administration, Secretarial & Support, Investment & Overseas
SALARY: £20,000 – £20,000

Our client is an established peer-to-peer lending, investment and funding group and they are looking to recruit a Lender Service Facilitator to handle customer enquiries, identify sales opportunities and proactively deal with concerns or complaints.

PERSONAL RESPONSIBILITIES

• You will be one of the first points of contact that a customer makes with the company and will be required to promote the company in a positive way
• You will be friendly and professional to all customers who contact the company and present a positive and collaborative attitude to them
• You will respond to customer enquiries/feedback in a timely manner and provide information about a range of products and/or services that the customer may require
• You will be required to support other teams in the business by providing data on the customers you are responsible for
• You will ensure that all appropriate company policy and procedures are adhered to when dealing with customers
• Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
• Take ownership of query/complaints and follow company complaints procedures
• You will be required to understand and adhere to the requirements set out under the Data Protection Act in regards to customer information, including sensitive financial information

BEHAVIOURAL AND TECHNICAL COMPETENCIES

• A results driven individual with a positive, can do and collaborative attitude
• The ability to effectively promote products without providing financial advice
• The ability to make a difference to the customer, delivering high levels of service with minimal supervision
• The ability to work equally as an individual and as part of a team, supporting colleagues and promoting excellent team spirit
• Meeting service level agreements through effective ownership of service level objectives
• Experience of working with customers and interacting with them on a daily basis
• Acts with honesty and integrity and takes responsibility
• Keen to develop themselves and learn new skills
• Ability to prioritise and work in an organised manner
• Welcomes change, is flexible and can adapt and deal with various demands that may occur within the business day

KNOWLEDGE, SKILLS, EXPERIENCE

• The ability to deal with customers and their queries and concerns with tact and sensitivity
• Good written and verbal communication skills
• Good understanding of the requirements of customer contact
• Knowledge of using IT systems
• Experience of dealing with routine administration
• Experience of regularly handling incoming calls and making outbound calls
• Experience of achieving results in a service driven environment
• An engaged, dynamic individual with a solutions-based approach to challenges
• Flexible approach to tasks, workload and supporting others when there is a requirement

PACKAGE & HOURS

• Annual Salary £20,000
• Hours: Mon-Fri 9.00am 5.30pm