Propertymark has created a new independent Regulatory Board to separate its regulatory responsibilities from its representative role. The board will oversee professional standards, regulatory policy, and disciplinary frameworks, ensuring that regulation is impartial, transparent, and focused on the public interest.
This structure strengthens consumer protection and supports members by reinforcing confidence in the standards they maintain.
Bill Butler, non-executive chair of Propertymark, said: “The introduction of Propertymark’s new Regulatory Board is the next significant step in our journey to strengthen professionalism and public trust in the sector. We are committed to the separation of regulatory and representative functions, embedding transparency, and putting the public interest at the heart of everything we do. By doing this, we are aligning ourselves with the best professional practice, ensuring our processes are impartial, accountable, and robust.
“This move demonstrates our unwavering commitment to the professional integrity of our members – and ensuring that consumer protection and high professional standards come before self-interest.”
The Regulatory Board will be chaired by Melanie Carter, a highly respected expert in professional regulation and governance.
Carter is a partner and head of regulation at Stone King LLP and brings extensive experience from senior regulatory roles, private practice advising professional regulators, and more than 20 years’ experience as a Judge. She is recognised in the Legal 500 Hall of Fame for professional discipline.
Carter said: “Independence on the Regulatory Board strengthens confidence in Propertymark’s standards and regulatory processes and makes clear that the public interest comes first. This new structure reinforces consumer protection and demonstrates a clear commitment to professionalism across property agency, in line with other professional sectors.”
Opportunities for members to get involved
Alongside independent board members, Propertymark is inviting its members to contribute directly to the new structure through Co-opted Professional Member (Member Representative) roles.
These voluntary positions enable Propertymark members to bring professional insight and sector expertise to support the Board’s work. While not voting Board members, Co-opted Professional Members play an important advisory and scrutiny role, helping to ensure regulation remains effective, proportionate, and grounded in professional practice.
This represents a meaningful opportunity for members to help shape the future of regulation, support high professional standards, and build trust with consumers and the wider housing market.
Apply now
Propertymark is currently recruiting for independent regulatory board members, as well as co-opted professional members (member representatives).
Applications close on 27 February 2026.