Data-led ‘Voice of the Agent’ report reveals rising consumer frustration

| Marc da Silva
Simon Leadbetter

The first ever Voice of the Agent Conference, taking place next month, urges industry collaboration to help improve the home buying experience.

As the Voice of the Agent Conference heads to Bletchley Park on 7 November, a fresh data drop from The Voice of the Agent 2025 Part Four paints a picture of strong consumer appetite to move but profound exasperation with the mechanics of doing so.

Key findings include:

+ Net house price confidence has climbed back to record highs, led by active movers who are 10+ points more optimistic than the general public.

+ 195 days is now the average time from instruction to completion; conveyancers take the most blame for delays, while agents themselves are rarely named as the bottleneck.

+ Communication failure outranks tech failure: respondents prioritise clearer expectation-setting and faster updates far above new IT tools.

+ AI adoption is accelerating quietly: just 0.9% of the public use AI for property search, but 3.3% of active buyers already do, a three-year rise from zero that no other search tool has matched.

+ Consumers show overwhelming support (80% among those with an opinion) for reform to spread Stamp Duty payments over several years.

+ The results of a 64-national brand research analysis conducted exclusively for the report.

Simon Leadbetter, founder of We Are Unchained and author of the report, commented: “Agents have evolved commercially and technologically, but the moment that matters, the move, is still riddled with delay and opacity. The industry isn’t short of PropTech; it’s short of joined-up process and proactive communication. Our data suggests cultural change will deliver more than another app.”
These findings arrive against the backdrop of growing political momentum for reform. Labour is proposing a wholesale modernisation of the home-moving process, from upfront information to binding offers, while the Conservatives are advocating for changes to stamp duty. This signals a rare moment of cross-party recognition that the current system is no longer fit for purpose.
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