Agents and industry suppliers gathered last Friday to see who was crowned the best for the customer service across the UK.

This year The ESTAS celebrated their 21st birthday with Phil Spencer, who has hosted every year since their inception in 2004, announcing the winners in front of an audience of 1,000 of the UK’s top property professionals.

Spencer addressed the audience: “What we’ve created goes way beyond the awards. The ESTAS is now a community of likeminded property professionals all focused on one objective – to deliver the best possible service they can time and again for their clients. You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it.”

The awards gather customer reviews and highlights to the public the best agents, conveyancers and brokers for customer service in the UK. The winners are determined purely on verified reviews from customers who are asked a series of questions about the service they have received through the whole moving process.

Firms were recognised by county, regionally and nationally. National Grand Prix Awards were announced for the Best Single Office in the three sectors of agency, conveyancing and mortgage broking.

The best broker title was won by Cooper Associates based in Taunton Somerset.

The Best Conveyancer Award went to Thomas Legal in Gloucester for a record third year running.

In agency there were Grand Prix titles for Infinity Property Solutions in Harrow in the tenant category and for the first time since 2015 Stoneshaw Estates in Essex for Landlords.

The Grand Prix gold for Best Estate Agent Office was won for the first time by The Property Centre for its Cheltenham office.

One of the highlights of the day was the announcement of the Collaboration category celebrating agents, brokers and conveyancers working better together. The winners were Adams Estate Agents with Property Lawyers Bell Lamb & Joynson and Elm Tree Mortgages.

In the national group categories there were notable wins for Convey Law who picked up the gold Best National Conveyancer title for the first time since 2018 whilst in agency Webbers, who are celebrating their 100 year anniversary, won a group gold award.

As well as regional awards The ESTAS announced County winners with 129 firms claiming one of these titles.

The Supplier of the Year category was won for the first time by Spectre with iam sold taking the silver and bronze awarded to Loop.

Individual staff were also honoured in The ESTAS People Awards – sponsored by Reapit & PayProp – which recognised outstanding individual contributions to customer service. Twenty Highly Commended trophies were presented.

Simon Brown, founder of The ESTAS, said “Moving house is one of the most stressful experiences we all have to deal with in life so finding the right professionals to guide you through the journey is vital. At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews so the winners really have been judged by the people that matter.”

The official winners lists for the 2024 awards can be found here.