Alto, part of Houseful, has announced changes to its training offering for estate and letting agents to provide greater flexibility.
All Alto users can now auto-enrol in training – meaning they can start their training programme at a time that suits them – and all managers now have access to a section in Alto’s Learning Hub called ‘My Team’.
Managers can use ‘My Team’ to enrol new starters or team members in training, see the training selected by their direct reports – and download reports on their team’s training progress.
Alto users will now also be automatically enrolled in a new ‘Alto Basics’ course where users can tailor their training across four key areas – Alto Foundations, Property Management, Accounts and System Administration and decide if they would prefer video courses or e-learning modules.
We are told that in the six weeks since these changes have been introduced, there’s been an 18% increase in course completion rates and positive feedback from Alto customers.
Riccardo Dawson, COO at Alto said: “We’re constantly implementing customer feedback to improve our training and these recent improvements not only make it easier than ever to get to grips with Alto – but also enable managers to track the progress of their team. This will help ensure that they’re making the absolute most of Alto and its functionality.”
What an appalling software.
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You shouldn’t blame the software but the organisation and strategic thinking that’s guiding it.
Off loading the support of a CRM system was the first madness; that breaks the feedback loop between the users and the product development team. Then when you make the training DIY self service you end up with a a system that’s left to the whim of its users, there is no consistency to what training the user base has had or what they understand the system should do.
Every one of Alto’s competitors will be snorting tea down their nose and covering their keyboards when they read this, every user should be concerned.
Its almost like agents are the guests on a cruise ship, the crew taken to the lifeboats and the chef has left a helpful note on how to use the microwave
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