Gleeson Homes has announced completion of its registration with the New Homes Quality Board (NHQB).
The NHQB is an independent, not-for-profit organisation which was established last year with the aim of developing a new framework overseeing reforms in the regulation of the build quality of new-build homes and the levels of customer service provided by developers. A New Homes Ombudsman Service has been established, as well as a new code of practice – the New Homes Quality Code.
The code has been designed to cover the whole process of buying a new home – from initial contact to the end of the developer’s two-year warranty – and aims to ensure that developers act in a “responsible, fair and respectful manner” to consumers.
Gleeson said it has completed a “comprehensive review process” to comply with all areas of the code, and to provide customers with “increased confidence” when buying one of its homes.
Mark Knight, chief executive of the company, commented: “Gleeson welcomes the opportunity to participate in the New Homes Quality Code, which provides further protection and reassurance for our customers.
“It is a great initiative, and a real step forward for the industry. Being accredited demonstrates our commitment to delivering a thorough and professional service throughout the full customer journey.”
As part of the NHQB, the New Homes Ombudsman Service works with customers where they are not satisfied with the service or home that they have received.
Leon Livermore, chief executive of the New Homes Quality Board, said: “Consumers can be assured that where they see our branding that their builder should be working to the new high standards our code demands of them or they can take their case to a strong and independent ombudsman.
“The new framework will drive up standards, improve the experience and increase consumer confidence, providing benefits for consumers and builders alike.”
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