Rezi – Is Anyone Using This ?

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  • #42857

    Property Peep
    Member

    Hi There,

    We are looking at upgrading from Dez Rez One to Rezi. Does anyone have any feedback after using the system for a while ?

    The enterprise version seems very expensive per month .

    #43001

    CPestateagentesq
    Member

    Hi,

    We’ve just ditched Rezi having had it for almost 2 years, we were using the beta version for them.

    Found it overly complicated, they had tried to make it pretty before they made in functional, i think it was 4 clicks till we could get a mobile number for a client at one point which was crazy.

    It took amost a year to get cti set-up, the letter editing is a nightmare and it doesnt cover lettings management, thats another 6 months away by all accounts.

    The final straw for us was they wanted a 2 year contract.

    We signed up to Universal (Thesaurus) and whilst it may not have the “looks” of Rezi, i can have a property loaded up in approx in less than 10 minutes, very ituitive to use, clear and and fucntional, just what you want in software!

     

    • This reply was modified 2 years ago by  CPestateagentesq.
    #43003

    smile please
    Member

    We use Universal.

    Nothing but praise from me.

    As CP above says, not the prettiest but it does the job.

    Also the guys there are fantastic, they offer super service and do not try and squeeze every last penny out of you for simple requests.

    Only frustrating thing is they charge £10 p.m. for the RM instant upload (even though you need to have this with RM).

    If you are looking around for a new system give Paul or Stuart a call there.

    #43222

    Property Peep
    Member

    We are happy with Dez Rez one but we are looking at updating our website. We didn’t want to build a new website from a suppliers older version.

    Also like the fact that is uses API, allowing us to build a much more customised website.

    Would be great to get more feedback from someone else who is using it.

    #43249

    estateagent52
    Member

    Hi we used DezRez for five years and switched to the new version Rezi. It was the worst thing we ever did. It does not do what it says on the tin, the back up service is unresponsive and unhelpful.

    In frustration we ended up looking around and thankfully found Reapit. They really are excellent, I cannot praise them enough. Their understanding of our situation and their response to all our questions was excellent. The system was built around our own requirements and project managed really well, with help and support from their team. We now have a fully functioning system that uploads our properties immediately and offers so much more in terms of generating valuations and communicating with our client base.

    All I can reiterate is do not move to Rezi – you will regret it.

    #43669

    ammik
    Member

    I remember we were going to use DezRez some years ago. I spent ages looking around. Convinced my boss that was the one. He went in to do a deal. They wouldn’t budge on price and – I kid you not – the rep called us scummy agents when we refused to pay the massive licence fee without some sort of discount (we had loads of users). Needless to say, we walked away.

    In my own business, Universal. Only because it’s cheap if you use the office not anywhere version. But it’s not as intuitive as some claim it to be – particularly on the property management side. We’re coding our own package.

    #60900

    squirrell
    Member

    DO NOT UPGRADE TO REZI AS THIS IS ACTUALLY A DOWNGRADE FROM DEZ REZ ONE.

    Also this will be more expensive and offer less, when we asked for a cost to change back to the original version (loyal customer for years didnt come into it) the figure given was so high that unfortunately we have no choice but to use this long winded system until our contract ends, I would look at reapit. wish I had.

    This has left us at a disadvantage and has left us with a very bad taste, the moment our contract ends we will be off.

    The changeover to the new system has also been a nightmare. Migration migraine, I would say that this is like moving from Apple mac book pro to a commodore 64, Rezi  looks great but performs badly.

    #66065

    jimboglos8261
    Member

    We unfortunately found these comments too late.  We are a few months in and it is frankly terrible.   It just does not work as it should. Does anyone have experience of getting out of the contract with them?  I am seriously contemplating it.

    • This reply was modified 5 months, 1 week ago by  jimboglos8261.
    #66289

    Dezrez
    Member

    We’re sorry that you haven’t received the service you expect from us. It is never our intention to leave our clients feeling unsupported and it is very important to us that we rectify the situation as soon as possible. Our head of account management is in contact with you to clear up any issues you may have been experiencing and we are confident that these will soon be addressed. However, if you would like to discuss further please get in touch with us direct support@dezrez.com

    • This reply was modified 5 months ago by  Dezrez.
    #66417

    steveE
    Member

    DO NOT USE REZI –

     

    I been with Dezrez over 15 years. Went for the so called upgrade from Dezrez 1 to Rezi. The sales pitch was smooth and with such a long standing relationship with Dezrez the trust was there.

    It was a downgrade as a system and the frustration was unreal. Slow, kept breaking, confusing behaviour/use of system and just simply not fit for purpose. Sad thing was Dezrez showed true colours where they just did not care. Even asking to go back to Dezrez one they wouldn’t let us. Account managers keep leaving or changing. The directors hid. The software was damaging to the business. Consistent coming soons, that never did. Had to ride the contract out even though we were misled into what was sold as an an upgrade. They covered themselves well in the wording of the agreement. 8 months in we just stopped using the system and used another form. For any pro-active agent its not fit for purpose. Shocking in fact that it was ever released.

    Beware of constant promises of new releases and improvements. It never happened.

    Dezrez one was ok in my opinion, did what you want – The software provider we are with now Expert Agent has made me wish i was always with them. Just far better, slicker and reliable.

    #66498

    Dezrez
    Member

    Whilst we acknowledge your comments, we have tried contacting you on numerous occasions but to no avail. We are keen to discuss these issues and would appreciate if you could contact us on 01792 610000 (Opt. 2) or email us on accountmanagement@dezrez.com

    #66520

    smile please
    Member

    Dezrez, Take the hint they have moved on.

     

    You sound like a fella whos promised a girl an amazing life, then taken her for granted and you have been dumped and the girl has moved onto a fella that treats her right.

    Dezrez; “Come back, it will be better this time, i can change i promise”

     

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