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  • #70147

    Mark Walker 2
    Member

    Something occurs to me reading a certain large online agent’s Twitter apologies to customers and their Trustpilot replies that get through the 1* removal flack.

    How often do you have day-to-day issues that require the Principal to get in touch to grovel to your client.  Ours is at best once in a blue moon at worst infrequently.  We have a medium sales volume and a large Lettings’ side.

    But this large online agency seems to have multiple daily complaints that need to be dealt with at a “regional manager” level.

    So, how good do you think your business is and how good do you think their business is?  Or is it the business model?  Pay anyway, expect <span style=”text-decoration: underline;”>something</span> for your money?

    In unrelated news complaints to ombudsman about agents shoot up to new high: https://www.propertyindustryeye.com/complaints-to-ombudsman-about-agents-shoot-up-to-new-high/

    #70203

    PeeBee
    Member

    The question, smile please, is surely is this ‘regional manager/area director’ or whatever title of the day given actually an employee of said company – or is it in fact the self-employed territory owner – thereby neatly pushing the complaints back to a subbie? 

     

     

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