Something occurs to me reading a certain large online agent’s Twitter apologies to customers and their Trustpilot replies that get through the 1* removal flack.
How often do you have day-to-day issues that require the Principal to get in touch to grovel to your client. Ours is at best once in a blue moon at worst infrequently. We have a medium sales volume and a large Lettings’ side.
But this large online agency seems to have multiple daily complaints that need to be dealt with at a “regional manager” level.
So, how good do you think your business is and how good do you think their business is? Or is it the business model? Pay anyway, expect <span style=”text-decoration: underline;”>something</span> for your money?
The question, smile please, is surely is this ‘regional manager/area director’ or whatever title of the day given actually an employee of said company – or is it in fact the self-employed territory owner – thereby neatly pushing the complaints back to a subbie?