With so much emphasis on customer service, you would think that it would be a given.
A friend was out and about at the weekend and spotted an interesting property in an estate agency window.
He went in to the empty shop, where two women were working.
He asked for details, which one of them printed off. He asked about rental values, and she did not know.
Her colleague guessed a figure and said she could ask the letting department.
He thanked them and left.
Neither had asked for my friend’s name, telephone number or email address.
Neither had asked about his financial position or requirements.
How much business could be walking out of that door every day – just as he did?
And the name above said door?
Surprisingly, perhaps, one that is well known – and is certainly not synonymous with ‘cheap’ or ‘bad’.