The Deposit Protection Service is currently struggling with a backlog of work.
One agent we spoke to had contact last with the DPS on June 26 when he was told to expect a reply within five working days.
However, despite chasing up, there has been nothing further.
A spokesperson for the DPS yesterday told EYE: “We have recently experienced an increase in registrations for our custodial scheme, which has led to more calls and emails with tenants and landlords.
“We’ve brought in more contact centre agents to help deal with the increase, but we’re not currently responding to enquiries as quickly as we have ordinarily been able to.
“We’re sorry for any inconvenience this causes, and aim to return normal service soon.”